Customer has a right to request a refund if :
Quality of provided services is not satisfied;
Customer didn`t use the service, but the he/she must contact Geir within 14 days from the moment of purchase( the Consumer Rights Directive of 2011 for the European Union)
Customer can submit refund request via email to email@example.com.
The refund can be approved or declined by Geir all information and explanation will be sent to Customer.
If Customer is not satisfied with service he/she can cancel it on the website or reaching the support team.
Customer has a right to be refunded partially if the service was used.
Customer can prevent future payments, to do so he/ she needs to unsubscribe within first 5 days on Geir web site or inform about it Customer support department by email or phone.
Customer can not request a refund of the registration fee.
In order to make a refund Geir has a right to request personal information, like: full name, phone number, email, information about payments.
Customer can require to be proceed in a reasonable time according to the Geir policy.
After cancellation of the subscription Geir guarantees that no more charges will be deducted from the Customer`s account, but Geir keeps the right to refund only initial payment.
Geir expects to be contacted directly, but in the case if Customer asks for the chargeback from the bank side Geir can`t establish expected refund time.
The Geir has a right to cooperate with third parties in order to solve chargeback request.
The Geir may change, add, suspend, cancel, remove or otherwise modify the services offered on this website at any time without prior notice
Customer should expect the refund amount not earlier that 5 bank days but no longer than 14 bank days.
The Customer can`t be refunded if he /she reject to provide with required information.
Geir can`t guarantee refund if Customer is suspected in illegal activity.
If chargeback was proceeded from the bank side Geir no longer responsible for refund timeframes.